Frequently Asked Questions
Vitro CBD offers industry-standard & quality CBD products to Caregivers & Consumers. Our manufacturing plant develops original CBD oils, topicals, edibles, isolates, capsules, and more. Our ingredients and final products are tested for quality by an independent laboratory. Customers can gather more information regarding the results of this lab test using a QR code listed on every one of our products. Vitro has committed to using CO2 cannabis extraction, which is the cleanest extraction method and produces the best oils.
+ Is CBD Legal?
+ What Is CBD?
+ Where can I find information about my order?
+ Where is my package?
Use the provided tracking number to track your number on the USPS website. The tracking number can be found on your order confirmation email or your order history if you created an account during checkout. If you are currently logged in, you can easily find your order history. If the USPS says the package was delivered but you have not yet received it, please contact them or your local post office for further assistance. We recommend opening research of delivery claim with USPS which may help in located your package’s whereabouts. Please be aware there can sometimes be a delay in actual delivery time with USPS.
+ What is your return and refund policy?
We accept returns only on unopened items within 15 days of purchase. Please email firstname.lastname@example.org with your order number. You will be responsible for covering shipping costs to return items.
Refunds (If applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
+ Do you sell wholesale?
+ What do I do if my discount code expired?
Although your discount code has expired, we offer new discounts every week. Be on the lookout for future discount codes. If you’re ever experiencing trouble purchasing with a discount code, don’t hesitate to contact us.