Frequently Asked Questions

Vitro CBD offers industry-standard & quality CBD products to Caregivers & Consumers. Our manufacturing plant develops original CBD oils, topicals, edibles, isolates, capsules, and more. Our ingredients and final products are tested for quality by an independent laboratory. Customers can gather more information regarding the results of this lab test using a QR code listed on every one of our products. Vitro has committed to using CO2 cannabis extraction, which is the cleanest extraction method and produces the best oils.

+ Is CBD Legal?

CBD has been legal since 2018 by the federal government on passing the 2018 farm bill. But that doesn’t mean each state has approved CBD. We have compiled an updated list of each state’s current laws. Please click here.

+ What Is CBD?

CBD is short for cannabidiol. Cannabidiol is an extract from hemp, a commonly used term for strains of the cannabis Sativa plant with very low levels of THC. Today, hemp is used in a wide range of products in the United States and globally.

+ Where can I find information about my order?

To find out information on your order, you will need to contact us by email at or track your order using our Track Order page.

+ Where is my package?

Use the provided tracking number to track your number on the USPS website. The tracking number can be found on your order confirmation email or your order history if you created an account during checkout. If you are currently logged in, you can easily find your order history. If the USPS says the package was delivered but you have not yet received it, please contact them or your local post office for further assistance. We recommend opening research of delivery claim with USPS which may help in located your package’s whereabouts. Please be aware there can sometimes be a delay in actual delivery time with USPS.

+ What is your return and refund policy?

We accept returns only on unopened items within 15 days of purchase. Please email with your order number. You will be responsible for covering shipping costs to return items.

Refunds (If applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

+ Do you sell wholesale?

Yes. Our new website provides special pricing for wholesale businesses and distributors. Please contact us at or fill our online application here.

+ What do I do if my discount code expired?

Although your discount code has expired, we offer new discounts every week. Be on the lookout for future discount codes. If you’re ever experiencing trouble purchasing with a discount code, don’t hesitate to contact us.

+ How does hemp differentiate from marijuana?

Hemp is not marijuana and it will not get you ‘high.’ Hemp, or industrial hemp, is a commonly used term for cannabis Sativa plant strains that contain very low levels of tetrahydrocannabinol (THC) and are typically used for its fiber and seeds.

+ Will CBD Help Me?

Although not designated by the FDA as a health product, numerous studies have shown CBD’s various health benefits. Please read our product descriptions to identify the best products for you and your situation. There is also a wealth of research available online. However, we do not make any specific health claims about our products. As with any supplement, please consult your physician before use.

+ Why am I not feeling the desired affect?

The first thing to remember is CBD is not THC. It does not provide any psychoactive effects. The relaxing effect of CBD depends on many factors, including the amount consumed, the rate at which it is consumed, your body mass, and your metabolism. Feel free to try our other products in search of your desired effect.

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